FAQ

How do I clean my crochet bag?

Cleaning a T-shirt yarn crochet bag is relatively simple. Follow these steps to clean your bag effectively:

Spot cleaning: If there are only small stains or spots on the bag, you can spot-clean them using a mild detergent or stain remover. Dilute the detergent in water according to the instructions and apply it to the stained area. Gently scrub the spot with a soft cloth or sponge. Rinse with clean water and pat dry with a towel.

Hand washing: If the bag is heavily soiled or requires an overall cleaning, hand washing is the preferred method. Fill a basin or sink with lukewarm water and add a small amount of mild detergent. Submerge the bag in the water and gently agitate it to loosen the dirt. Avoid vigorous scrubbing or wringing, as it may damage the crochet stitches.

Rinse: After washing, drain the soapy water and refill the basin with clean water. Swirl the bag in the water to rinse off any remaining detergent. Repeat this step if necessary, until the water runs clear, indicating the removal of all soap residues.

Drying: To dry the bag, do not wring or twist, as it can distort the shape and stretch the stitches. Instead, gently squeeze out excess water by pressing the bag between towels. Lay a clean towel flat and place the bag on top of it, reshaping it if necessary. Allow it to air dry in a well-ventilated area AWAY from direct sunlight or heat sources.

 

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 5 days to send it back to us for a full refund. You must courier it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive before receiving a refund.

Can I cancel my order?
You can cancel your order with no penalty! You must cancel your order before we courier it. If the item is already sent, you must courier it back at your own expense, once we have received the product we will refund the full amount of your original purchase.

I have entered an incorrect address what do I do to correct it?
If you have provided an incorrect address, please call or WhatsApp 081 787 3765. You need to share the correct address within 6 hours of placing your order.

I have a question that wasn't covered, can you please help?
Absolutely! Please send us a WhatsApp to 081 787 3765 and we will be happy to assist you in any way we can.